Return & Shipping Policy
Most products purchased from this site may be returned within 30 days of shipment, for a full refund. Canada and all Foreign countries need to email or phone us within the 30 days of shipments being sent out. Exceptions to this policy include books, which are not shrink-wrapped and customized products. The book return guidelines are dependent on when the purchase is made. Please contact us if you have a question about returning a book. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces that were originally shipped. Product that is not defective must be returned within the 30 day time limit. (Do not remove shrink wrap from product that is to be returned.) Please check package for return address information.
- Merchandise can be exchanged for the correct color or size. You can also exchange for another item we have with any monies being owed or credited after any adjustments. Customer will have to pay for return shipping via US Postal service first class mail or higher. If you paid by check the check needs to have had 10 working days from the date of deposit to receive a full or partial refund back. All credit card orders will be credited back to card from which the item was charged. If this is not accepted a subscription or store credit will be given on credit cards, no refund check/cash will be given back.
- Return any merchandise to: The Draft Horse Journal, PO Box 670, Waverly, IA 50677. We are not responsible for any items lost in the mail being returned to us. It is the sender’s responsibility to insure any items being returned.
- Books must be returned in their original condition:
- New books must be unused. (25% deducted if marked, bent or torn)
- Shrink wrapped books must have the wrap unbroken. (In some cases, we may still be able to refund these books at a lesser amount if the shrink wrap is broken.)
The Draft Horse Journal is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route. We ship using the United States Postal Services priority mailing for almost all of our orders. We will choose a courier shipper if we feel it is better to be sent by other methods due to weight or price.
- Canada and all Foreign countries will need to email or call ahead for shipping prices, unless the shipping is already included in the price for your countries.
- On average, your order will be received in 7-10 working days in the United States and 10-15 working days for Canada or Foreign countries. During December, delivery may take longer.